Order Cancellations

Cancellation requests should be submitted as soon as possible after an order is placed.

If an order has not entered fulfillment, Elite Forge may be able to cancel the order.

Once an order has been processed, packaged, or shipped, cancellation may no longer be available.

Research Materials & Returns

Due to the nature of research-use-only materials, opened, used, altered, or tampered-with products generally cannot be accepted for return.

This policy exists to protect product integrity and maintain appropriate handling standards.

Customers should inspect their shipment upon delivery.

Damaged Products

If a product arrives damaged, contact Elite Forge promptly after delivery.

To assist with the investigation, we may request:

• Order number
• Product name
• Batch or lot information
• Photographs of the packaging
• Photographs of the affected product
• Description of the issue

After reviewing the circumstances, Elite Forge may determine whether a replacement, credit, or other resolution is appropriate.

Incorrect Product

If you receive a product that does not correspond with your order, contact our support team before opening or using the product.

We will review the order and fulfillment records and determine the appropriate resolution.

Product Quality Concerns

If you believe a research material does not correspond with the applicable product documentation or specifications, contact Elite Forge with the order and batch information.

Where applicable, the associated documentation may be reviewed as part of the investigation.

Refund Processing

When a refund is approved, the refund will generally be issued to the original payment method used for the transaction.

Processing time may vary depending on the customer's financial institution or payment provider.

Non-Refundable Circumstances

Refunds may not be available for:

• Products that have been opened or altered
• Products that have been used
• Incorrect ordering by the customer
• Customer preference after fulfillment
• Delays caused by shipping carriers
• Incorrect shipping addresses supplied by the customer
• Failure to comply with the stated research-use requirements